We’ve done exactly this, at scale, with numbers.

Four problems and what shipped, drawn from our team’s experience across two decades of production systems.

Voice AI · Production

Conversational voice AI at scale

Problem

A global hospitality call center needed to handle massive daily volume across many languages, under hard latency, cost, and reliability constraints, without growing headcount.

Approach

Our team architected and shipped the production platform end to end, owning the real-time streaming pipeline and the latency, cost, and reliability tradeoffs that production voice AI lives or dies on.

Stack: Python · FastAPI · LiveKit · Streaming STT / LLM / TTS · Deepgram · Speechmatics · AssemblyAI

Healthcare · Modernization

Hardening a HIPAA platform

Problem

An enterprise healthcare platform carried a decade of undetected security holes, PHI exposure, and chronic out-of-memory and reporting failures.

Approach

Our team led the engineering organization through security remediation, performance work, and modernization, fixing the platform while it kept serving patients.

Stack: C# / .NET · AWS · Containerized infrastructure-as-code · CI/CD · Medallion ETL

Platforms · Leadership

A lead pipeline to a $750M exit

Problem

An education company needed a lead pipeline that scaled to millions of leads across dozens of partner sites, losing none even during downstream outages.

Approach

Our team architected the pipeline and infrastructure, then assembled, trained, and led the 25-person engineering team that ran it at 5+ deploys a day.

Stack: Laravel · AWS (hubs on three continents) · AWS WAF · Real-time dashboards & alerting

Computer Vision · Field

License-plate & VIN recognition in the field

Problem

Field technicians on nationwide fleet installs were bottlenecked by manual entry of license plates and VINs.

Approach

Our team built the computer-vision recognition systems and the React Native field app for photos, signatures, and real-time install data.

Stack: OpenCV · React Native · CRM / scheduling backend

Further along the track record.

Gov / Defense · Systems of Record

Military inventory & maintenance MIS

A military inventory management information system that ran as the system of record across installations worldwide for 10+ years: multi-site asset tracking, automated PMCS scheduling, and CDRL/QASP contract-compliance reporting.

Legacy · Modernization

ColdFusion platform, modernized

Migrated a legacy platform from Adobe ColdFusion to open-source Lucee and MSSQL to MariaDB, eliminating both license bills, while restructuring the codebase into a modern MVC architecture.

AI · NLP / Sentiment

Social sentiment monitoring, days to hours

VADER-based sentiment analysis scanning Twitter, Reddit, Facebook, and Google for customer feedback, cutting customer-service response time from days to hours.

Brands our team has worked with

Consumer & hospitality · Regulated healthcare · Government & defense · Education · AI platforms

HotelPlanner
2U / edX
Trilogy Education
23andMe
Starwood / Marriott
The Third Wave
U.S. Gov / Defense
Clinical Trials GPS
Celebrity Cruises
Microsoft
Caterpillar
Columbia University
Miami International Film Festival
Château d’Esclans
Sheraton

Some client names and details restricted under NDA.

All company names and trademarks are the property of their respective owners. Listed for reference only; no endorsement or affiliation is implied.

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